In a restrained and reasonable blog, Mallen Baker explains why the ongoing Gulf oil spill is just one step in British Petroleum's unintentional addition to the list of corporate villains. He goes so far as to predict that it may need to pull out of the United States entirely.
BP has long recorded astonishing profits, Baker writes. Those will likely be wiped out in the short term. But if BP eventually regains its profit-making power, it would be of great comfort it it did so through the disciplines of Next Generation Manufacturing:
Customer-focused innovation: Yes, development of deep-water-drilling capabilities is innovative, but who outside of BP really understood that it was rushing half-developed solutions into the marketplace?
Engaged workforce: Based on news reports, it appears that BP had people in the right places at the right times to implement the right processes to prevent a fatal and environmentally devastating explosion. But, also based on news reports, senior management chose to disregard their concerns. Having a history of such practices – which BP appears to have – is not the way a company attracts the best workers or gets the best out of them.
Process improvement: See above. And remember, process improvement is not what you call serial failures, on live webcam, to stop the worst oil spill in U.S. history.
Supply chain management: BP's initial reaction after the explosion was to blame its supply chain partner – the company that owned and operated the rig. While such blame may be due, world-class supply chain managers understand that partnerships at this level exist for the purpose of creating amazing results – not for the purpose of shifting liability when the results are disastrous.
Green/sustainability: BP has been a wonderful marketer of forward-looking, sustainable energy technologies. But the real heart of a sustainability program is not the headline-grabbing, research-driven great leap forward; it's the workaday effort to reduce waste and minimize the impact of operations. If BP was truly focused on that kind of sustainability, how many invaluable resources – money, human lives, oil and the other natural resources on which the Gulf Coast economy relies – might not have been wasted?
Gobal engagement: As a starting point, avoid doing things that result in criminal investigation and/or nightly segments on the The Daily Show with Jon Stewart.
By Bob Rosenbaum, editor